The Work Orders module provides all the basic functionality to create and track work orders. The flexibility built into user-defined categories easily incorporates the requirements of all community agencies, ranging from Utility Billing to Public Works.
With the Work Orders module, a user can easily assign and schedule resources to a project. All resources (people, parts, and equipment) used for the work order are easily tracked. Project managers and administrators can easily monitor resource utilization and track job costs. All the information needed for project planning and budgeting is readily available for reporting and presentations.
The Work Orders module is integrated with the Customer Service module to eliminate redundant data entry and improve the level of service provided by line employees to citizens.