Often, one of
the most difficult processes for communities to manage is citizen communications.
Promptly responding to requests for infomation and services is an essential
component of any successful organization. With the explosion of the web,
there is an affordable new media for communicating with citizens.
The Impact web
services for the Customer Service module allows communities to maximize
communication with community residents via the web. Citizens can directly submit
requests and comments to community officials with web forms integrated
into their web site. A wizard is provided to enable the inclusion of the
communication in the Impact Customer Service module.