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Impact customer service

Solutions for City Administrators

Every community recieves calls from citizens requesting assistance with something. Often that something is an infrastructure improvement, such as patching a pot hole or putting up a stop sign. Other times they are complaints about junk vehicles or high weeds and grass. Still others are requests about how to receive municipal services or something as simple as reserving a tennis court.

The Customer Service module is the ideal solution for receiving and tracking citizen requests for services. It allows city officials to track citizen comments and calls for assistance. Calls can easily be categorized with user-defined categories and assigned to key employees for monitoring and actions.

The Customer Service module is integrated with the Work Orders module to minimize data entry, while promoting faster, more efficient customer service. It is also integrated with the Code Enforcement module to facilitate complaint resolution.

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